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FAQ

 

Orders FAQs
Shipping FAQs
Account Management FAQs


Orders FAQs

 
How do I return an item?
Click on "Sign In" and enter your username and password > Go to "My Account" > Click on "Completed Orders" > Click on "Return Requests" under "Manage Your Account." Follow on screen instructions to complete your request. Returns are handled as soon as they are received.


Can I get a return, refund, or an exchange?
Yes, we accept returns, refunds or exchanges if there are any errors made on our part, the product is defective, or your are not 100% satisfied and the item is in brand new condition within 30 days of invoice date. Please note shipping and handling charges are non-refundable . To learn how to return an item see "How do I return an item?"


How long do orders get processed?
Most orders, subject to inventory availability, are usually processed and shipped within 24 hours. If you complete your transaction before 1:00PM PST Monday-Friday, your order will be shipped out and completed on the same day. Please call us if rush processing is needed. We will try our best to fulfill your request.


Can I pay with PayPal?
Yes, you can use PayPal as another form of payment. Simply at checkout click on the PayPal button and it will direct you to complete your order.


What is the status of my order?
You can view the status of your order either through an email notification or from the website. You will be notified when your order is processed and shipped, returned, payment has been cancelled, refunded or item exchanged.  To view order status through the website sign in and click on "Order Status."


I'm local to Orange County, can I visit the office?
Yes, we welcome you to visit! We have a retail showroom which carries a larger selection of products than our website. Our office is also a warehouse where we keep all products in stock. Please note that products and prices may vary from our physical store and website.

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Shipping FAQs

 
Which shipping carrier do you use?
Our preferred choice is UPS. We also have the option to use USPS on certain products based on the weight requirements. Every customer needs to provide a valid physical address and a valid phone number in which Qmediastore.com and UPS can contact directly.


Do you ship International, Military, Alaska, Hawaii, Puerto Rico, Virgin Islands?
Unfortunately, we cannot accept International orders at this time. If you make your payment through PayPal we can allow orders to Military based, Hawaii, Alaska, Puerto Rico, or Virgin Islands. Additional shipping & handling charge is required. Please inquire before placing order.


How do I get a tracking number for my order?
Your tracking number will be automatically sent to you once your order has been processed for delivery. You will be notified via email to track your purchase. For more detailed information, please view your account from our website.

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Account Management FAQs

 
How do I update my personal information?
You can view and edit your account by going to the link "My Account", click on "Your Account Details", and from there edit and update your name, email, phone number, and password.


How can I reorder a past completed order?
You can reorder past completed orders by going to the link "My Account", click on "View Order Status" or "Completed Orders" and then following the "Reorder" button to submit the same order.


Can I order without registering for an account?
Yes, you can decide if you want to save your settings and create an account or to checkout as guest. Registering an account will let you:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list


How do I print out invoices?
Go to "My Account" > "View Order Status" or "Completed Orders" > "View Order Details" > "Print Invoice"

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